Customer Service at its Best

The Puppet Video

The Songs Video

The Trailer Video

- Videos by Producer Glen

Call Center Challenge Finals

Call center personnel representing transit systems form across the country faced off in a competition to test their customer service skills, and Millie Rosa from the Rochester Genesee Regional Transportation Authority was named transit’s best call center employee.
See more details in the APTA Media Release.
The Host:
Thomas J. Costello, vice chair-marketing and communications, APTA, assistant managing [...]